Delivery Charge: Delivery is free to anywhere in the UK. For deliveries to the rest of Europe, please email.
Small orders: Please note that there is now a minimum order value of £20. This is mainly to cover the cost of sending out very small orders of large bare root trees, where the value of the order can be less than the cost of sending it by courier. You are welcome to order small quantities, but the total cost will be rounded up to £20 if the value of the order is less than £20.
Despatch Time: Orders are usually despatched within 1 to 2 weeks of payment. Some plants, especially buxus, can usually be sent sooner.
Delivery time: UK deliveries are usually sent by overnight courier or pallet delivery service. For timed and Saturday deliveries, please email. European deliveries (outside the UK) usually take 2 to 5 working days from the date of despatch.
Special Delivery Instructions: If it is possible that nobody will be in to sign for your parcel, you may like to let us have your instructions for the driver (e.g. leave in shed or with neighbour). You can leave your delivery instructions, or any other comments, in the 'Remarks' sections on the first and second pages of the checkout section.
Gifts: If you would like the plants delivered to somebody else, for example as a gift, then we usually send the plants with a note saying they are from you.
Notification of Despatch: We will let you know by email when and by which service (i.e. courier or pallet company) your plants have been sent. For courier parcels we will send you the parcel tracking number.
Plants not arrived yet: If your plants do not arrive when expected and you have been notified they have been sent, then the tracking information emailed should help with courier parcels.